Troubleshooting

• "I was working in ClassChoice and it logged me out and now when I click ClassChoice in the menu it doesn't open." 
  • Use a different browser (Safari, Chrome, Microsoft Edge)
  • Use a different computer or device 
  • Clear Browsing Data
    • In Chrome select the 3 vertical dots in top right corner
    • Select delete browsing data...
    • Delete Browsing History, Cookies, and Cached Images and Files (If the last time you logged in was over a week ago you will need select in the drop down bar Last 4 weeks or All time) 
    • Select Delete Data (this will force you to log back into PowerSchool, now you will be able select ClassChoice and it should work)

• "I can't log into Powerschool"  
  • To access Powerschool, you must use our exact weblink.  If you have another link saved as a bookmark or history that it wants you to use...don't use it.  Use this one: https://powerschool.washk12.org/public  You may need to clear your cache and cookies for the browser you are using.  Clear them from all time, not just for the past few hours or days.

 

• "I forgot my Powerschool password" 
  • The same password you use to check your WCSD email or that you have used to sign in to a Chromebook is your powerschool password.

 

• "I don't see a Link to ClassChoice in PowerSchool" - you can locate the access to ClassChoice in one of two places (different for different students)
  1. Top left of the menu bar in PowerSchool (If you don't see ClassChoice proceed to number 2 below) 
  2. Top right corner where there is a box/arrow (See images below for details)